Domestic Animal Services

About Domestic Animal Services

Every day, Domestic Animal Services returns lost dogs to their owners, feeds, houses and walks the dogs before their families come to get them and re-homes the dogs whose owners never come. It's a tough but very rewarding job.

Domestic Animal Services can help you with the following:

To report a dog attack or injured dog or cat please call 13 22 81. Rangers that are on-call will attend emergencies outside office hours. If the matter is urgent please contact the police on 000.  DzIJ Policing has an immediate response capability for these types of situations.


Domestic Animal Services is located on Mugga Lane, Symonston. See map.

Please note: Only cheque or cards (excluding American Express and Diners Club) are accepted at this location.

Hours of operation

The Domestic Animal Services shelter is currently closed. To collect an impounded dog or if you are interested in re-homing a dog please phone Access Canberra on 13 22 81 to make a booking.

Rangers patrol and respond to complaints from the public seven days a week. Don't be surprised if you see a ranger patrolling prohibited areas at any time of the day or night.

Volunteer dog walkers

Volunteer dog walkers provide exercise, socialisation and enrichment for the dogs at our shelter. By volunteering you are helping to improve the quality of life for the dogs and improve their chances of finding a life-long home.

Volunteering requires previous experience with dogs and a willingness to undertake assessment driven training before being accepted into the program.

More information about the volunteer program including how to apply is available on the .

Feel free to contact the Volunteer Coordinator with any questions you may have by emailing

Independent review into dog management

A report on the findings of an Independent Expert Review into the Management of Dogs in the DzIJ has been released.

The review provides 34 recommendations to assist Domestic Animal Services in becoming an Australian and international leader in dog management.

Domestic Animal Services Service Handbook

The Service Handbook (Word 4.1MB) sets out the services provided by Domestic Animal Services, the authority to provide those services and the approach to the welfare of animals in the care of Domestic Animal Services. It details how staff undertake core business activities, supported by the regulatory framework. The Services Handbook is a living document, updated as required and is subject to ongoing review to ensure it remains current and useful.